Refund policy

Return & Refund Policy

We want you to be fully satisfied with your Kitchar purchase. Please read our return policy carefully before placing your order.
Return Window.

We offer a 3-day return policy, valid only in cases where the product arrives damaged during transit. Returns are not accepted for products that have already been used, or where the damage occurred after delivery and use.
Eligibility for Returns
To be eligible for a return:
You must contact us within 3 days of receiving your order
The product must be unused, in its original packaging, with all tags/seals intact
The damage must be visible upon delivery (e.g., cracked jar, broken lid, damaged seal) — not damage resulting from use, mishandling, or normal wear after opening
You must provide photos of the damaged product and packaging at the time of the return request, along with your order number
How to Request a Return
To start a return, email us at hellokitchar@gmail.com within 3 days of delivery, including:
Your order number
Clear photos of the damaged item and packaging
A brief description of the issue
Once we review and approve your request, we'll share instructions on how to proceed. Items returned without prior approval will not be accepted.
Damages and Issues
Please inspect your order immediately upon delivery. If the product is damaged, defective, or incorrect, contact us within 3 days at hellokitchar@gmail.com so we can resolve it quickly.
Non-Returnable Situations
We do not accept returns for:
Products that have been used, opened, or unsealed
Damage occurring after the 3-day delivery window
Damage resulting from misuse, mishandling, or normal wear and tear
Change of mind after delivery
Refunds
Once your return request is approved and the item is received and inspected, we will notify you of the outcome. Approved refunds will be processed via bank transfer or UPI (since orders are Cash on Delivery) within a reasonable timeframe. Please allow a few business days for the refund to reflect, depending on your bank.
Exchanges
If your item arrived damaged and your return is approved, we will offer a replacement or a refund — whichever you prefer. Please mention your preference when raising your return request.
Contact
For any return or refund questions, reach out to us at hellokitchar@gmail.com.